Refunds & Returns

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed international time (45 days not including the 2–5-day processing time) Now, for U.S.A. the delivery timeframe is faster.
• You received the wrong item.
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

• Exchanges

  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email explaining the issue and we will tell you the address to send it back to us.

  We do not issue a refund if: 

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)

• Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

  *You can submit a refund request within 15 days after the global guaranteed period for delivery (45 days) has expired. Simple, you can do it by sending us a message on the “Contact Us” page, with your receipt number & details